Monthly Archives: July 2017

Where things come together!

27 Thursday Jul 2017

Posted by in Events, Important news, My Family

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It is just over three weeks before these three images connect for me – and if you have any German (or European) ancestors it might just be where things come together for you.

What I’m talking about is the Researching Abroad Roadshow in Melbourne on Friday 18th August and Saturday 19th August, or check out the web site for other locations.

It is not just my German ancestry that makes the ‘Researching Abroad Roadshow’ in Melbourne an essential date in my calendar:

  • I have other European ancestors
  • I have Irish and English ancestors
  • My brother and I have both done DNA tests

The last time I wrote about this fast-approaching roadshow I was celebrating the fact that by now I would be free of my moon-boot.  Unfortunately not quite there – 3 weeks added to the immobility – BUT I WILL be free of it by the time I head to Bulleen in Melbourne.

Something I’ll share with you – for many years I avoided researching my ‘foreign’ ancestors – put it in the too hard basket because of the ‘language’.  It was much easier to concentrate on my English-speaking ancestors.  The trigger to me plunging in off the deep end was reading various journals from the Burwood & District Family History Group that included many articles on German immigrants to Australia.  I made amazing progress and I am looking forward to the next chapter at the Researching Abroad Roadshow.  If you’ve been frightened to take that step into ‘foreign’ research, this is the opportunity you want to grab with both hands!

See you there.

ADDENDUM: Oh, and while you’re looking at the UTP web site about the Roadshow you’ll find references to ‘OFFICIAL AMBASSADORS’ as per the logo at the beginning of this blog.  Yes, I’m an Official Ambassador and really appreciate the opportunity to promote the Researching Abroad Roadshow.  There was always the possibility that I physically couldn’t get there due to my broken ankle and I’m so glad that I’m going to make it.

That advice?

03 Monday Jul 2017

Posted by in Events, Important news, Warnings

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OK – trying to count to 20 and take some deep breaths.  I can’t believe that a so-called Customer Service person can be so aggressive and use a tone of voice that was just outright bullying.  This is the continuing saga from my last blog!

Yep, I raised my voice in the end and then pulled myself up and lowered it.  I asked if he believed his attitude was that of a good Customer Service person and what happened to the old adage that a customer is always right?

I don’t think that some Customer Service people from WOOLWORTHS understand the term ‘Customer Service’.

He wasn’t interested in the mistakes or lack of Customer Service made by WOOLWORTHS – and that image above is straight from the WOOLWORTHS online ordering web site.  All the ‘Customer Service’ supervisor wanted was to tell me what was on the Whiskas site.

He tried to tell me that 1+ was for ALL cats – kittens, adult, senior.

Well, why have 7+ items on the Whiskas web site?

And why have ADULT ones on the WOOLWORTHS web site?  The Customer Service expert said it was a mistake and shouldn’t be there and he’d get it removed immediately!  I asked why I had received one of those exact same boxes in the delivery last Wednesday (together with two totally different boxes)?  Obviously the last one on the shelf said the Customer Service expert.  And kept referring me to the Whiskas web site.

Well, it wasn’t Whiskas who delivered the incorrect items – it was WOOLWORTHS.  It wasn’t Whiskas who made promises on the phone – it was WOOLWORTHS – although I’ve given WOOLWORTHS 72 hours – not the 24 or 48 they had promised would result in a least a phone call.

I asked for and received a refund for the last order – that will take 3-5 business days.  I think the ‘Customer Service’ expert was pleased to be able to tick off another successful customer put down!  Still no food for my cat but I honestly can’t put up with the sort of aggressive conversation I had on the phone tonight.  It’s hard enough not being able to go to a shop / supermarket and find something suitable for my elderly cat without having to put up with that as well.

Some really good advice!

02 Sunday Jul 2017

Posted by in Events, Important news, Personal History

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AdultCatFoodNOTI can hear you saying – what has this got to do with history?  Simple – it’s part of MY life that I am recording here as part of my personal / family history!  Apart from that, it was so ridiculous and unbelievable I needed to share it with you.

Large Companies and organisations pay mega-bucks to other companies to be consultants and provide a report full of ‘helpful’ advice.

I am not charging one cent to give some really good advice … do NOT aggravate or upset someone who:

  • is in pain
  • is forced to use a service they don’t want to use
  • has to rely on that service for essential items
  • is completely immobile (adding to the frustration levels)
  • has a lot of time on their hands
  • doesn’t appreciate non-delivery of a service – not ONCE, not TWICE, but THREE times
  • loves writing blogs

OK – I guess that sums me up at the moment.  The only thing I’m not doing in this blog is NAMING the company – that will happen if they don’t rectify the problem by midnight tonight – as requested.

If you haven’t caught up on ‘the news’ of the moment, have a read of an earlier blog.  And, yes, Virgin Airlines definitely did the right thing as you’ll find on the follow-up blog.

So what has upset me this time?

Due to my immobility I have had to use online supermarket shopping and delivery.  Initially I was reasonably impressed and I particularly like the way my previous purchases over a number of months were displayed to I could purchase EXACTLY THE SAME PRODUCT as when I was mobile.  My first order and delivery was early in June.  That order included 3 boxes of

Whiskas adult cat food oh so meaty poultry dishes 12x85g

And they delivered the correct items – selected from my previous purchase list!

My next two orders didn’t include this item but my order last Tuesday, for delivery on Wednesday, did include it – 3 boxes, again selected from my previous purchase list.

If you haven’t used this service before, the items are delivered in plastic shopping bags and placed on a bench or table.  You are then required to sign the order form or the iPad so the driver can leave and get onto the next delivery.  Then you start to unpack each bag full of items.

WEDNESDAY – what happened to my 3 boxes of the above item?  I got 3 DIFFERENT boxes – one box that I HAD ordered, one was meat chunks (not POULTRY) and one box was clearly marked “1+” meaning for a 1 year old kitten – definitely not ADULT.

I called the number you’re supposed to ring if your order wasn’t correct … and waited, and waited, and waited, and waited, and eventually got onto a human being.  I explained the problem and received the expected platitudes.  I explained that my ADULT cat would only each the poultry dishes.

Action:

  • was given credit for the two incorrect items
  • was given a bonus voucher for $15 for my angst
  • I had to put in a new order for the ‘correct’ items
  • I had to order a minimum of $50 worth of goods to get a free delivery
  • notes were taken to guarantee that the RIGHT items were delivered

NOT HAPPY but I put in a new order to be delivered the next day – Thursday – so my darling cat wouldn’t starve – I wanted the food to get ‘us’ through to the date I hoped I would be moon-boot free and have a bit bit of mobility.

Because I had to order $5

0 worth of goods, I ordered 5 x boxes of the ADULT POULTRY items and two packets of the Whiskas biscuits he eats – that got me over the limit to get free delivery.

THURSDAY – items delivered.  Stupid me let the driver leave as soon as I’d signed the delivery docket.  He plonked the bags down and was well gone by the time I limped to the table to unpack them.

2 packets of biscuits were the right ones – selected from my previously purchased list.

5 boxes of Adult Poultry items – WRONG!  Instead I received 5 boxes of 1+ kitten items.  Check the delivery docket – definitely had the ADULT ones I requested.

To say I was gob-smacked would be an understatement.

On the phone again – waiting, and waiting, and waiting etc. etc. etc. etc.

I politely made it clear that I WASN’T going to order another $50+ worth of goods to get free delivery.  I was reassured that as the impossible had happened – incorrect items two orders and days in a row, I would get an extra credit voucher, I would get an extra free delivery voucher, and on top of that I would receive a delivery the following day – FRIDAY – of the 5 boxes and no charge for anything.

So, it shouldn’t have happened twice but to be absolutely certain I asked if it would help if I photographed one of the correct boxes and emailed it to ensure the pickers couldn’t possibly get it wrong a third time.

What a great idea!  So I photographed the last box in my pantry and emailed it to ‘the Company’ ready for the delivery the next day.

FRIDAY – I’d been reassured it shouldn’t have happened twice in a row and that it definitely couldn’t happen three times / days in a row but guess what they delivered – 5 boxes of the 1+ KITTEN food!!!!!!!!!!!

When the driver arrived I said I wouldn’t sign anything until I’d inspected the contents of the bags,  I was explaining what had happened previously – and showed him the INCORRECT 5 boxes sitting on my table from Thursday’s delivery as well as the earlier 2 boxes from the Wednesday’s delivery.

We were both gobsmacked as we opened the bags he delivered to find the WRONG boxes – all 1+ KITTEN food.  He was furious, grabbed his phone, and rang the ‘special’ number.  11 minutes later he still hadn’t got through!

In the end he had to leave – and he left behind all the wrong boxes – said there was no point in taking them back until they delivered the RIGHT boxes.  He DID take an empty box from the delivery at the beginning of June – to make sure the pickers got it right – the FOURTH time!

Take a look at the picture at the top – can YOU pick the ONE correct box?

They deliver on the weekend – I requested a delivery Saturday or at least before midnight tonight (Sunday).

IT’S NOT LOOKING PROMISING !!!!!!!!!!!!!!