Sometimes you just have to speak up – this is one of those times.
Back on 17th May, although I really couldn’t afford it, I booked cheap flights to go to Adelaide to spend my 65th birthday with my older brother. I hadn’t seen him for some time and he is not well enough to travel. Instead of spending my birthday on my own in Geelong I could think of nothing better than spending it with my brother and his family in Adelaide.
It wasn’t going to be a long trip – Friday 9th June to Adelaide on Jetstar and back on Sunday 11th June on Virgin – mixed flights to get me there and back.
YES – today is my birthday, and NO – I’m not in Adelaide.
On Thursday 25th May I had a fall – broke my right ankle and had tendon and soft tissue damage in my left ankle. Absolutely no mobility! Spent 24 hours in hospital. Follow-up appointment with orthopaedic surgeon on Monday 5th June – under no circumstances could I fly, apart from the problems of getting from Geelong to Tullamarine Airport.
Both legs were cheap fares that did not allow changes to the dates / times etc.
I even paid for travel insurance just in case.
WHAT HAPPENED NEXT?
Travel Insurance – I have to pay the first $100 to change or cancel and get a refund.
Jetstar – after reviewing medical certificate etc., on compassionate grounds they have given me a Travel Voucher for the full amount paid, valid for 6 months.
Virgin – said the equivalent of “stiff xxxx”! They want $80 to change the date / time of travel. They do not accept the medical certificate as grounds for leniency!
So Jetstar can show compassion but Virgin CAN’T? – exactly the same scenario – one a flight from Melbourne to Adelaide, the other a flight from Adelaide to Melbourne – just 3 days apart.
WHAT DO I WANT?
I want Virgin to show they have some compassion, just like Jetstar did. I can’t afford to pay another $80 and I certainly can’t set a future date for my trip until after I have clearance from the orthopaedic surgeon.
I am unemployed – looking for work but difficult to get to interviews at the moment. Today I become an old age pensioner! That’s my income.
I have found the ‘Complaints and Compliments‘ form on Virgin’s website – I will be attempting to get them to show some compassion and give them a link to this blog.
Can you help – not sure if they are interested in hearing from others but at least I’m going to get my message out there!
Gosh it would be a great birthday present if Virgin actually replied and showed some compassion. I don’t want my money back – I just want to be able to book a flight after I become mobile again, at no extra cost, so I can visit my brother and his family for a very belated birthday celebration!