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Sometimes you just have to speak up – this is one of those times.

Back on 17th May, although I really couldn’t afford it, I booked cheap flights to go to Adelaide to spend my 65th birthday with my older brother.  I hadn’t seen him for some time and he is not well enough to travel.  Instead of spending my birthday on my own in Geelong I could think of nothing better than spending it with my brother and his family in Adelaide.

It wasn’t going to be a long trip – Friday 9th June to Adelaide on Jetstar and back on Sunday 11th June on Virgin – mixed flights to get me there and back.

YES – today is my birthday, and NO – I’m not in Adelaide.

What happened?  

On Thursday 25th May I had a fall – broke my right ankle and had tendon and soft tissue damage in my left ankle.  Absolutely no mobility!  Spent 24 hours in hospital.  Follow-up appointment with orthopaedic surgeon on Monday 5th June – under no circumstances could I fly, apart from the problems of getting from Geelong to Tullamarine Airport.

Both legs were cheap fares that did not allow changes to the dates / times etc.

I even paid for travel insurance just in case.


Travel Insurance – I have to pay the first $100 to change or cancel and get a refund.

Jetstar – after reviewing medical certificate etc., on compassionate grounds they have given me a Travel Voucher for the full amount paid, valid for 6 months.

Virgin – said the equivalent of “stiff xxxx”!  They want $80 to change the date / time of travel.  They do not accept the medical certificate as grounds for leniency!

So Jetstar can show compassion but Virgin CAN’T? – exactly the same scenario – one a flight from Melbourne to Adelaide, the other a flight from Adelaide to Melbourne – just 3 days apart.


I want Virgin to show they have some compassion, just like Jetstar did.  I can’t afford to pay another $80 and I certainly can’t set a future date for my trip until after I have clearance from the orthopaedic surgeon.

I am unemployed – looking for work but difficult to get to interviews at the moment.  Today I become an old age pensioner!  That’s my income.

I have found the ‘Complaints and Compliments‘ form on Virgin’s website – I will be attempting to get them to show some compassion and give them a link to this blog.

Can you help – not sure if they are interested in hearing from others but at least I’m going to get my message out there!

Gosh it would be a great birthday present if Virgin actually replied and showed some compassion.  I don’t want my money back – I just want to be able to book a flight after I become mobile again, at no extra cost, so I can visit my brother and his family for a very belated birthday celebration!