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We all have the right to complain when we believe an organisation has done the wrong thing.  More importantly if they then do the RIGHT thing it’s really important to say Thank You.

And that’s what I’m doing.

Thank you Virgin airlines.

Last weekend I created a blog asking Virgin Airlines to reconsider my case.

Overnight I received an email from Virgin Airlines – they had reviewed my medical documents again and offered a credit for my flight which I can redeem in the next 12 months.

Yes, I had a sad birthday last weekend but it’s so much easier knowing that once I’m fully mobile again and have a clearance from the orthopaedic surgeon I will be able to fly to Adelaide to spend another weekend with my dear brother.

So thank you to both Virgin Airlines and Jetstar who have both showed compassion.

Both organisations deserve a public Thank You!